The Scene:
Busy adult circulation desk, 10:30am, Monday morning.

Me: Can I help you?

Them: (vacantly) I'm not so sure.

Me: O.K., um, well-is there anything specific you needed today?

Them: Nothing specific.

Me: (blood pressure rising since there are about 5 trillion things I need to be doing) Well, let me know if you need anything. (turning away)

Them: I'm looking for information on lobotomies.

Me: oh, um, I don't think we would have anything at this branch but I may be able to get something from another branch for you.

Them: No, like brochures. Information on insurance coverage. Length of procedure, that kind of thing.

Me: (pause) Try across the street at city hall.